CASE STUDY : FIDELITY SECURITY AND DSC

21 March 2013

 

Introduction

The Fidelity National Command Centre was established ten years ago to service the needs of the Financial Industry says Gus Sunde, general manager of Fidelity Security Services. We offered services such as alarm monitoring, reaction and management of risk in general. The experience and knowledge gained by working with the financial institutions has led to the expansion of Fidelity’s business model. Today we provide high quality service and experience of “best practice” gained while monitoring high risk sites to the corporate and domestic alarm space he says.

 

Due to the nature of Fidelity’s business, we are exposed to numerous solutions, systems and procedures that the South African security industry offers. These solutions add to the dynamics of the constantly changing security market, brought on by innovation of new products and upgrades to existing products. To keep current and abreast of these changes Fidelity has established a formal engineering committee, mentions Mr. Sunde. The purpose of this committee is to verify and interrogate the multitude of systems on offer and to identify those that are best suited to the various environments in which we offer our services. One must bear in mind the uniqueness of the South African environment and the many challenges that this brings, not only from an equipment and infrastructure perspective but also from a risk and vulnerability aspect. Fidelity negotiates liability on their services and stand by their ability to provide credible services in the security arena. These aspects, coupled with the unpredictability of perpetrators to manipulate processes and in some cases electronic intruder detection systems, meant that we had to look for something to compliment the technologies offered by manufacturers of alarms.

 

Beside the alarms systems that are on offer, there appears to be a trend towards being able to verify and authenticate intrusions and events from a remote location. To this end Fidelity has introduced a Visual Verification system that has proven its worth in the “combat zone.” This system is available to all our customers he says.

 

Creating a meaningful partnership

It is our experience that some electronic intruder detection devices that are available are more resilient to manipulation than others. Fidelity Security has been working with Elvey Security Technologies for many years and we have included their products within this category of resilient systems. The support of the equipment and the holistic system in general, coupled with the ability to monitor and offer full training is a critical part of the service that Fidelity offer their customers. In order to provide this service to our customers, we from time to time need world class backing by our suppliers, having said that, only a few companies offer the support that Elvey Security Technologies is able to provide. This commitment and passion that is shown by the Elvey staff when it comes to support and product knowledge adds value to our business and in my mind this shows credibility of the solutions and equipment.

 

Customer problems

There is an inherent requirement within the financial industry for their security systems to be flexible and adjust to the continuous changes and unpredictability of criminals. Rigid security processes can be calculated and circumvented by criminals. When a security system is flexible, the unpredictability introduces uncertainty and the increased possibility of being caught. This will probably deflect criminals to a weaker, more appealing target where they stand a better chance of succeeding and getting away. Criminals are less likely to attack when uncertainty exists, and this uncertainty can be created through the use of technology. At Fidelity we believe that technology is the future and automation will introduce efficiency and reduce risk.

 

Monitoring alarms in the banking environment is particularly challenging as there are criminals that specifically target banks, their vaults and ATM’s. The level of sophistication of these gangs cannot be underestimated and experience shows they have the technical capability and knowledge of the systems and procedures. In addition to this, they also have knowledge of the Criminal Justice System and practice crime scene management during their attacks. Law enforcement faces challenges in this regard with the added burden of trying to connect suspects to crime scenes with “real evidence.”

 

The high standards of risk management in the banking environment, has deflected criminals to “softer targets”. Tactics that have previously worked in the banking environment are now being used with some success in the domestic and corporate sphere. We firmly believe that technology plays an enormous role in the management of risk and that control room staff must be given sufficient information upon which to act, to verify and authenticate an actual incident to enable reaction officers and law enforcement officials to respond adequately. Technology must also play its part in the collection of evidence and where possible, assist in the collection of evidence for presentation in the criminal proceedings. Experts are being developed in this field as people work with systems every day. We encourage law enforcement agencies to interact with the alarm companies and to gain knowledge from their experience.  

 

Solutions

 

Generally clients want to see the value of any product over their existing solutions. They also want to understand the need to introduce a new system and its ability to enhance their existing solution as opposed to replacing it. In some cases, integration of systems is advantageous whilst not in others. The inevitable “layering” of systems is always a consideration with the trade off of cost and potential savings. 

 

The successful roll out of the DSC alarm solution coupled with the hands-on interaction that Elvey Security Technologies provides has led to a working interface between various systems. Elvey has in addition trained our staff and generally made the experience as pleasant and uneventful as possible. Considering that there are always differences of opinions especially where IT engineers are concerned, Elvey was able to work in this space and overcome the various challenges. Their experience and knowledge is  invaluable.

 

In the Fidelity environment, the entire monitoring platform has been customised in conjunction with our clients, expert consultants, Elvey Security Technologies and years of experience in the field of managing risk associated with monitoring alarms at high risk sites.

 

 

Conclusion

 

Experience has shown Elvey equipment to be reliable and robust. We are extremely satisfied with their DSC kits and alarm monitoring equipment. The support offered by Elvey Security Technologies on all their equipment is effective, professional and prompt.  

 

Prepared and Submitted by Priyesh Jagjivan

Marketing Communications Officer

Elvey Security Technologies

Tel – 011 4016734

Email – Priyesh.jagjivan@elvey.co.za

Elvey Marketing