KEY AREAS OF RESPONSIBILITY IN THIS POSITION INCLUDE:

• Managed allocated customer accounts and collected due and overdue payments in line with company procedures.
• Followed the full dunning process, including issuing reminder letters and payment follow-ups.
• Ensured debtor accounts remained within targeted payment terms and monthly collection targets.
• Resolved customer account queries and disputes efficiently to prevent payment delays.
• Maintained professional communication with customers and branches, delivering excellent customer service.
• Captured accurate account notes and provided regular feedback to management on debtor accounts.
• Escalated unresolved account matters to the Credit Manager when required.
• Identified potential bad debts and implemented corrective actions where necessary.
• Processed ad-hoc account queries and supplied supporting documentation such as invoices, PODs, and credit notes.
• Created and maintained customer accounts in accordance with company policies and procedures.
• Reviewed and monitored customer credit limits based on payment history and purchasing activity.
• Released purchase orders for clients within approved credit terms and limits.
• Captured and allocated daily payments from bank statements to the cash book.
• Attended weekly management meetings to provide updates on account statuses.
• Maintained ISO compliance and visited clients when required by management.
• Assisted team members and provided support during staff absences.

MINIMUM SKILLS REQUIREMENTS:

• Minimum of 5 to 10 years credit control experience.
• Excel and Word
• Strong collection and reconciliation experience
• Knowledge of Syspro will be an advantage.

While we review every application carefully, only candidates selected for the next stage of the recruitment process will be contacted. If you have not received a response from us within two weeks of your application, please consider your application unsuccessful. We thank you for your interest and wish you every success in your career journey.